Privacy Policy

The Store is committed to transparency, privacy, and the security of our customers' data throughout their interaction with our website. To better understand what information we collect and how we use, store, or delete it, our Privacy Policy is detailed below.

Customer registration data is not disclosed to third parties, except when necessary for the delivery process, billing, or participation in promotions requested by the customer. Your personal data is essential to ensure your order arrives safely at your home within the stipulated delivery timeframe.

For what purposes do we use customers' personal data?

  • To deliver the products or services purchased;

  • To keep you informed about your order status;

  • To coordinate delivery or service provision with partners;

  • To process exchanges;

  • To send service communications and provide a better Customer experience, making the Store even more relevant to your daily life.

Customer Rights The General Data Protection Law (LGPD/GDPR standards) grants the Customer the right to request information regarding processed data from the Store at any time, upon formal request.

Key Concepts:

  • Customer: Any natural person who purchases products or services in our physical stores, website, or app.

  • Personal Data: Any information relating to an identified or identifiable natural person.

  • Processing of Personal Data: Any operation performed on personal data, such as collection, storage, use, transfer, or deletion.

  • Data Subject: The natural person to whom the personal data refers.

  • Consent: A clear and objective authorisation given by the data subject to process their personal data for a specific purpose. This can be revoked at any time.

1. To whom does this privacy policy apply? It applies to all customers of the Store, including the website, app, and physical stores, who have their personal data processed by us in any way.

2. What type of personal information do we collect and use? The Store collects information you provide when: issuing an invoice, exchanging a product, creating an account in "My Account", placing an order, interacting with Customer Service, or participating in surveys and promotions. Data may include: full name, email, ID number, date of birth, gender, address, telephone numbers, and credit card details.

  • Information collected automatically: We use cookies to obtain information when your browser accesses our website, such as clicks on advertisements or partner emails.

  • Mobile device information: We may receive data about your location and device to offer personalised content. Most devices allow you to disable location services.

3. Why do we request your personal data? Data is necessary to:

  • Deliver purchased products;

  • Optimise your interaction with us;

  • Ensure the security of the website and the data it processes;

  • Inform the Customer of offers and advertise our services;

  • Comply with legal obligations.

3.1 Marketing Services Marketing communications regarding offers and products are provided free of charge via email, SMS, and WhatsApp. The Customer may cancel this service at any time via "My Account".

4. With whom do we share your data? Information is shared only when necessary: (i) for the provision of services with partner companies; (ii) for protection in case of conflict; (iii) with technological and operational infrastructure providers, such as payment intermediaries and cloud storage services.

5. International Data Transfer As the internet is a global environment, some services may require the transfer of your data to other countries. In such cases, data is processed in accordance with the LGPD and other protective legislation. We adopt standard contractual clauses with suppliers to ensure security.

6. How long do we store personal information? We store customer information in accordance with the limitation periods provided by law.

7. What are the rights of the data subject? Data subjects may exercise their rights to:

  • Confirm the existence of data processing;

  • Access their data;

  • Rectify incomplete or inaccurate data;

  • Request anonymisation, blocking, or deletion of unnecessary data;

  • Data portability to another provider;

  • Revoke consent.

8. How to exercise your rights? You can exercise your rights by unsubscribing from notifications or contacting us via email. To change marketing preferences, access "My Account".

9. Can children purchase from the Store? The Store sells products for children, but they must be purchased by adults. If you are under 18, the purchase must be made with a parent or guardian.

10. Cookies and Similar Technologies We use cookies to recognise your browser/device, learn about your interests, and provide essential features (such as keeping items in your shopping basket). If you block cookies, you may be unable to use certain services that require a login.

11. How to keep your personal information secure? The Store uses high-level security protocols. However, we recommend individual protection: do not share your login/password and always sign out on public computers. We do not request personal data via telephone, WhatsApp, or SMS.

12. Further Information If there are changes to our Privacy Policy, you will be notified via email.

13. Contact the Data Protection Officer (DPO) Any queries regarding data protection can be sent to our official email address.

Still have questions? We are here to help! 24/7 Customer Service – we usually respond within a few hours.